Best Practices

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7 March 2022 by Best Practices

Rimini Chatbot: a Digital Assistant at the service of the citizen

Approach The innovation model followed in the implementation of the project is of the Open type as it has seen the use of design thinking methodologies for the design and testing of AI. A first phase of study, in collaboration with the experts, and an analysis of the recurring themes, was followed by the phase of elaboration of conversational flows. Before the chatbot was put into production, content checks were carried out with domain experts from the Municipality of Rimini and usability test cycles with end users. In this phase, the methodology indicated by the AGID guidelines for testing the usability of a web service was applied for the first […]

21 January 2021 by Best Practices

Digital Administration in Rome

Approach Our innovative solutions and technologies come together for Roma Capitale, the special authority entrusted with the sole and autonomous administration of the municipal area of the city of Rome, covering 1285.31 km². Managing these dimensions, in an urban context as complex as that of Rome, requires cutting-edge e-government tools capable of facilitating and supporting all of the administration’s activities. Our Municipia team accompanies the authority in its technological evolution and in the continuous improvement of its processes through different projects, contributing substantially to the streamlining, evolution and rationalization of workflows of the entire administrative machine that is municipal Rome. Among the various projects on which we collaborated with Roma [...]
21 January 2021 by Best Practices

Rome Capital of digital payment

Approach The Municipal administration has been a pioneer in offering digital services to its citizens since the early 2000s. A strategic activity that is more than ever relevant today, given the participation of Rome in the plan for innovation and in the Italian digital agenda, and considering the growing need for a modern, simple and multi-device interaction between citizens and public administration. Solution Our company is at the heart of this service, providing the technologies and skills needed to enable the digitalization of processes related to tax declarations and the digital payment of fees, contributions and fines of different types.
21 January 2021 by Best Practices

Lighting is going smart in Sicily

Approach Innovating cities to help lower their energy consumption, reduce pollution and free up economic resources, as well as providing the public and businesses with information and innovative services through mobile devices. These are just some of the goals of the projects developed by Municipia for local authorities, which are now giving increasing importance to energy efficiency policies. This commitment requires the installation of a set of physical components and advanced software applications to receive, monitor and manage all information remotely. In addition to building automation and construction safety, the scope of these projects includes improving the efficiency of street lighting, with a view to optimising costs and reducing energy [...]
21 January 2021 by Best Practices

Milano Metropolitana Safety Project

Approach Milano Metropolitana Safety Project is a multi-annual action plan entrusted to the concession holder (the temporary grouping of companies Safety21 SpA / Municipia SpA) following a European call for tenders. It is one of the largest EU Smart Cities integrated projects aimed at reducing accidents and protecting pedestrians and cyclists. One of the main purposes of the measures laid down in the Milano Metropolitana Safety Project is protecting the territory and the environment, as well as fighting against waste dumping, occurring frequently in rest areas along the highways. Solution To reach these objectives, a number of modern tools, smart apps and IoT apps for road monitoring are being implemented. [...]
20 January 2021 by Best Practices

Municipality of Milan: digital payment of the TARI

Approach Digital Transformation is changing the relationship between citizens and public bodies, reducing the distance and enabling a leaner and more efficient interaction between them. Our company plays a key role in this change and has provided the Municipality of Milan with tools and procedures that ensure the effective management of TARI (Waste Tax) payments by citizens. This, while guaranteeing integration along the PagoPA channel (the payment node developed by AGID - Agency for Digital Italy).   Solution The solution we provided for the Municipality of Milan adopts a digital payment system based on our proprietary platform, EngPay: a gateway that enables the management of payments to Public Administrations via [...]
20 January 2021 by Best Practices

Business support, Bologna focuses on data analysis

Approach The Municipality of Bologna has invested in innovative technologies to enable rapid evaluations of economic developments and the impact generated by specific events, first and foremost the Covid-19 pandemic, in order to provide an adequate response for local businesses as quickly as possible.   Solution The project consists of an interactive platform which makes data from InfoCamere, the Regional Labour Agency and the Municipal Administration available online, allowing them to be analysed for better management of the services offered to the businesses and professionals operating locally. The system paves the way for a full electronic file dedicated to every local business to be prepared in the future.
19 January 2021 by Best Practices

Florence: city of art and smart mobility

Approach The Municipality of Florence, through the subsidiary Servizi alla Strada SpA, needed to simplify and improve the management of mobility within the city. In particular, it needed to address the technological fragmentation of services and systems; to integrate the financial flows resulting from this sector; to digitize the mobility processes related to the management of permits for loading/unloading goods and for individuals, residents, disabled people, and tourist buses, as well as to manage commercial channels, such as the citizen services counter, the website, and mobile apps connected to the city’s mobility services. Solution Florence has revolutionized all aspects of city mobility management and control, parking, and related permits, centralizing […]

19 January 2021 by Best Practices

An innovative and efficient logistics system for Veronamercato

Approach In the agri-food sector, the speed and functionality of the supply chain (i.e. breaking down trade barriers, costs, and transport times) are crucial. Veronamercato S.p.A. is among the European agri-food hubs most involved in international trade, with 96 operators and traffic (in 2016) of more than 180,000 tons of vegetables, fruit, and citrus fruits, as well as significant figures in the fish sector as well. The strategic position on the international market and the increasing flows of goods and people make logistic innovation a permanent necessity. The management of Veronamercato risked being compromised by the fragmentation of information and the difficulty in implementing intervention and improvement strategies. Solution Collaboration […]

19 January 2021 by Best Practices

Monza: no more disability parking abuse

Approach The Municipality of Monza needed to combat the issue of counterfeiting and the unauthorized use of parking and mobility permits reserved for disabled people. Card verification performed  by road control personnel took a long time without being totally effective. Workflows related to the management of permits and control activities were all distinct and required redundant data entry activities while not allowing for an aggregate overview of the whole workflow. In addition to road control, Monza hypothesized that it could also automate the control of LTZ access and the preferential traffic lanes used by disabled people. Solution The Municipality of Monza has replaced the old disabled cards with the new […]

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