Best Practices

The Digital Transformation of the Local Police of Turin

Approach The Local Police Command of Turin, demonstrating a strong drive towards the digitalization of its operational processes and services, has chosen to modernize and streamline the complex administrative sanction procedures for the benefit of its officers and citizens. Thanks to its integrated ecosystem, Municipia has enabled the Command to achieve its set objectives. The Local Police Command of Turin is a municipal department responsible for managing one of the most complex processes with significant financial implications for the institution: the administrative sanction procedure. The volume of documents to be processed amounts to approximately 1 million per year, placing the Command among the top three in Italy. As a result, […]

Age-It: Ageing well in an ageing society

Approach The Age-it project, funded through the PNRR, aims to improve public policies for the over-65 population, promoting healthy, active, and inclusive aging. The initiative is structured into thematic areas that address 10 challenges, including: understanding the micro and macro demographic factors of aging, studying the biology of aging, clinical and functional factors related to multimorbidity, analyzing life-course trajectories of active and healthy aging, care and assistance, and developing technological tools to meet emerging needs. Municipia, a company of the Engineering Group, is the technology partner of Age-It. We have worked on the design and development of a decision-support platform aimed at mapping the socio-economic vulnerabilities of the over-65 population […]

The UNCHAIN project revolutionizes urban logistics

Approach UNCHAIN, R&I project funded by the European Community, aims to revolutionize last-mile urban logistics by creating a set of services and activities, tested and validated in 3 living labs and 4 follower cities. One of UNCHAIN’s three living labs is the historic center of Florence. The PUMS highlights the need to reduce and better manage the number of last-mile delivery vehicles entering the city center and emphasizes the importance of optimizing the use of time and urban space. The Florence living lab focuses on the historic center, aiming to improve traffic congestion, waiting times, and urban maintenance. Solution A key part of UNCHAIN’s mission is to break down data […]

Enhancement, management and promotion of Imperia’s city museum circuit

Approach The project follows the line already started and consolidated by the Administration, systematizing the museum offer and enhancing it both through the creation of new digital services for visitors and through integrated promotional-commercialization and communication, linked to the "Imperia. Authentic Experience" brand. Solution Direct management of the Museum Circuit by the RTI, which brings investments, know-how, experience, and technological solutions. The project focuses on two fundamental aspects: the communication and promotion of the tourist-cultural offer and the experiential and emotional involvement of visitors. For the enhancement of the museum circuit, investments are planned in digital tools and services for management and fruition, new informational and cultural content, marketing, and [...]

MIND: Smart Mobility services

Approach Lendlease is a leading international company in the real estate and infrastructure development sector, committed to creating sustainable, safe, and livable communities. Entrusting the development of mobility services in the MIND area to strong partners like Miccolis and Municipia is a strategic choice to provide tangible solutions and benefits to enhance users' experience in using mobility services. The partnership between Lendlease and Miccolis-Municipia for the development of mobility services and the integrated app for citizens is a significant step towards creating a cutting-edge and sustainable urban environment in the MIND area. Leveraging the expertise and resources of both companies, the partnership is bringing to life a service that meets [...]

URBREATH: addressing urban climate neutrality in European cities

Approach The increase in extreme weather events, such as floods and heat waves, is due to climate change that makes cities increasingly vulnerable environments and accentuates social problems such as poverty and exclusion. The lack of quality NBS makes the situation worse, especially in those neglected urban areas where there is an urgent need for social and technological revitalization in order to improve the quality of life. Up to now, the prevailing approach to green revitalization and planning is often reduced to cost/profit criteria that often do not give a return on investment, failing to attract funding, people and businesses to these areas. The conventional approach also tends to neglect [...]

Smart Land South West Milan for an integrated territorial strategy

Approach The project involves 8 municipalities with Zibido San Giacomo as the lead municipality. Municipia - Engineering Group provides support in the design and development of an integrated territorial strategy in response to territorial challenges and needs with a smart and sustainable approach. Municipia assists clients in defining a framework for medium to long-term interventions and in operational processes related to public and private funding. It collaborates with municipalities in project management and implementation. Solution Through the service concession tool, Municipia has implemented a service delivery model for advising, public programs, project management, and the development of digital platforms. To achieve this goal, Municipia has utilized the private initiative project [...]

Smart Land Saronnese for smart and sustainable development

Approach The clients are the municipalities of Saronno, Pertusella, Gerenzano, and Turate. Municipia, Engineering Group, supports the aggregation of municipalities in the design and development of an integrated smart and sustainable territorial strategy in response to territorial challenges and needs. Municipia assists clients in defining a framework for medium to long-term interventions and in operational processes related to public and private funding. Municipia also works alongside the municipalities in project management and implementation. Solution Through the service concession tool, Municipia provides advisory services, public program and project management, and intangible infrastructure (digital platforms). To achieve this goal, Municipia has utilized the private initiative project financing instrument. The solutions offered to [...]

Digital Management of Mobility and Access to the Historical Center of Bologna

Approach The Municipality of Bologna (Sustainable Mobility and Infrastructure Sector) needs to regularly update rules for issuing, renewing, and using parking and access permits, managing the complexity of numerous existing permit types. The project's first goal was to replace the old permit management software, limited in functionality and based on obsolete technologies, with a more modern, scalable, and configurable platform. The second goal is to gradually shift citizen services from in-person to online, reducing reliance on physical offices. Solution The project, in its original form, includes two web applications (one used by operators to manage the life cycle of permits, and the other by department personnel for system configuration) and [...]

Rimini Chatbot: a Digital Assistant at the service of the citizen

Approach The innovation model followed in the implementation of the project is of the Open type as it has seen the use of design thinking methodologies for the design and testing of AI. A first phase of study, in collaboration with the experts, and an analysis of the recurring themes, was followed by the phase of elaboration of conversational flows. Before the chatbot was put into production, content checks were carried out with domain experts from the Municipality of Rimini and usability test cycles with end users. In this phase, the methodology indicated by the AGID guidelines for testing the usability of a web service was applied for the first […]